When it comes to Online Reputation Management, many people tend to address issues that arise in a reactive way instead of a proactive one. Your personal offline reputation is your wealth when it comes protecting and maintaining good online reputation management. In most cases minor issues that could be eliminated through general customer satisfaction service often escalates into cleanup of a business owner’s online reputation simple because someone failed to provided the customer with a likeable, approachable manner.
Lets face it; no one likes having to work with a person whom they want to avoid as much as possible. It may affect the attitude and effectiveness of the team. If you want to become a likeable business owner, here are some tips and tricks you can learn to work well with the people around you!
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Be Polite With The People You Meet
Always start off your conversation by greeting the people you meet. Do not ignore them even if they are just acquaintances to you. This simple little act can provide a goof impression on you and enhance friendliness. People will be more likely to approach you first when you meet them next time.
Respect Their Opinions
When people are contributing their opinions and suggestions during a meeting, regardless of whether he/she is a junior or senior, do not go against their ideas even if you think it is incorrect. Start with an opening such as “This is a great idea but we can improve by adding this element… …”Also, recognize their contributions and appreciate their participation in the meeting too.
Compliment People When Necessary
People need encouragement and motivation all the time to carry on with their work. How? One suggestion is to use compliments, which are a good way to recognize someone’s contribution and hard work. Giving them a compliment after they provide a suggestion or after they complete an assignment could give them motivation. A simple sentence of “Good job” could brighten their dull working day so much!
Making Yourself Approachable By Smiling
Hey! It’s time to give your face some exercise! By smiling, people will be more likely to approach you. Even if you are just a stranger to them, your smile could attract them to initiate a conversation first because a smile could emit the radiance of friendliness and warmth.
You cannot imagine how approachable you can be when you remember someone’s name. Remembering names imply that you are not ignoring the presence of a person. Always address people by their name rather than by just using plain pronouns.
Make Frequent Eye Contact
Look into someone’s eyes when he/she is talking to you or to a crowd of people during meeting. Making eye contact encourages speakers to have the motivation to continue with their speech, as their presence is not disregarded. But please don’t confuse eye contact with staring. Staring will frighten the speakers and let them misunderstand that the content of their speech is inappropriate.
Sure, you can’t please everyone all the time but when you build up a solid reputation and someone attempts to provide negative feedback, having your online reputation management in good standing will help others determine credibility of the feedback received and the result of a bad business or a disgruntled customer.
Do you use Online Reputation Management (ORM) to help protect your reputation? Have you got any Online Reputation Management (ORM) tips and tricks to share with other business owners out there? If at any time you get stuck or need further assistance than feel free to contact us with any questions or concerns.